1. Information We Collect

We may collect personal information that is reasonably necessary for us to provide our residential construction, renovation, cabinetry, and outdoor living services. This includes:

• Contact Information: Full name, phone number, email address, and residential or site address.
• Project Details: Scope of work, property specifications, architectural drawings, budgets, and project timelines.
• Communication Records: Inquiries submitted through our website contact forms, WhatsApp messages, emails, and phone call notes.
• Technical & Browsing Data: IP addresses, browser types, device information, operating systems, and website usage statistics collected via cookies and analytics tools.

2. How We Collect Your Personal Information

We collect personal information directly from you when you:

• Fill out our online contact or quote request forms.
• Contact us via phone, email, or WhatsApp.
• Request a consultation, site inspection, or project estimate.
• Enter into a residential building contract or agreement with us.
• Interact with our social media channels or browse our website.

3. How We Use Your Information

We use the information we collect for purposes including:

• Responding to your inquiries and scheduling consultations.
• Preparing detailed quotes, estimates, and building contracts.
• Delivering and managing construction, renovation, and installation projects.
• Coordinating with certifiers, engineers, suppliers, and licensed subcontractors.
• Processing invoices, payments, and accounting requirements.
• Improving website functionality, user experience, and customer service.
• Complying with our legal obligations under NSW building regulations.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information only where reasonably necessary, including to:

• Trades & Subcontractors: Licensed tradespeople, engineers, architects, and suppliers working directly on your project.
• Regulatory Authorities & Certifiers: Local councils and private certifiers for permits, approvals, and statutory compliance.
• Professional Advisors & Service Providers: Web hosting, IT support, legal, and accounting advisors under confidentiality obligations.
• Law Enforcement: Where required or authorized by Australian law or a court order.

5. Data Storage & Security

We take all reasonable physical, administrative, and technical precautions to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

• Our website uses SSL (Secure Socket Layer) encryption.
• Digital data is stored on secure servers with restricted access.
• When personal information is no longer needed, we take reasonable steps to securely destroy or de-identify it.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can choose to accept or decline cookies through your browser settings; however, declining cookies may impact certain website features.

7. Access and Correction of Your Information

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date.

To make an access or correction request, please contact us using the details below. We will respond within a reasonable timeframe.

8. Complaints & Inquiries

If you have any questions or complaints about how we have handled your personal information, please contact us directly. We take all complaints seriously and will investigate and respond promptly.

• Business Name: Hills Wide Reno & Build
• NSW Builder Licence: 327811C
• Email: info@renoandbuild.com.au
• Phone: +61 451 100 111
• Website: https://renoandbuild.com.au
• Location: Sydney & Hills District, NSW, Australia

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au